Teradek– Who are we?

Teradek, a Videndum plc brand, manufactures wireless video devices for remote video capture, live ENG backhaul, real-time monitoring, proxy recording and webcasting. For complex IP video systems, Teradek's cloud-based management platform allows users to remotely operate a fleet of Teradek encoders in real-time from anywhere in the world. All Teradek products are designed and manufactured in the USA.

What will I be doing?

• Shipping and receiving repair and replacement orders

• Update RMA (Return Merchandise Authorization) databases with all RMA information and other relevant notes needed for repairs

• Capture the conditions and inventory of customer equipment by taking pictures

• Coordinate with Repair Technicians

• Generate RMA Forms & Certificates

• Transfer and retrieve conduct cycle counts by assisting with inventory

• Create and schedule transportation and support pickup for outgoing shipments via FedEx, UPS, DHL, and Freight Forwarder (Domestic & International)

• Ensure appropriate audit trails are followed for all incoming and outgoing RMA’s

• Attend and contribute to department and team meetings 

• Other duties as assigned

Education & experience required:

• High school degree, or equivalent

• Experience using Gmail, other GSuite Applications

Ideal Candidates will possess:

• Organizational and time management skills

• Good written and verbal communication skills (English) to effectively communicate with customers and repair technicians 

• Experience in shipping and receiving

• Detail oriented

• Initiative

• Adaptability

More important information for you:

• This position is based in the Irvine, CA office

• Reporting to RMA Manager

• This position full time, 8 hour days, Monday - Friday; some overtime may be required

Why Teradek?

• Flexible PTO

• 13 paid holidays

• Medical, Dental, and Vision

• 401K and Matching

• Life Insurance, Flexible Spending Account, and other ancillaries

• Employee Assistance Program

• Complimentary onsite EV Charging