About Teradek:
We are a company specializing in video streaming equipment such as encoders, decoders, transmitters, and receivers, as well as cloud services for video streaming and remote device control. Our industry is vast and multifaceted, so we are looking for someone eager to learn and thrive in this exciting, challenging environment.

Videndum is an international group principally serving customers in the "image capture and content creation" market. Videndum manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage.

Our people are key to our future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.

If you’re passionate about learning and helping others, and you’re ready to take on a dynamic role, we’d love to hear from you!

Role Summary:
We are looking for a dedicated person who is not afraid of diving into new and complex technologies. This role requires logical thinking, a willingness to learn how to work with our devices, and the ability to assist customers effectively. Sometimes this job is not easy, so we need someone who is committed to growing with us.

Work Location: Working from home in Ukraine or surrounding countries.

You’re a strong candidate if you:

• Enjoy solving technical puzzles and figuring out “why”

• Can follow networking and system logic without getting lost

• Stay calm when things go wrong under pressure

• Learn new systems quickly and independently

• Communicate clearly with both customers and engineering teams

• Don’t give vague answers and take ownership of problems

Required Skills:

• Advanced level of English (both written and spoken).

• Ability to learn new software and hardware.

• Capability to identify and resolve basic technical problems.

• Strong problem-solving skills.

• Excellent communication skills (e.g., explaining complex technical information simply and clearly).

• Ability to provide step-by-step technical assistance (written and verbal).

• Analytical skills to assess and resolve technical issues.

• Adaptability and stress tolerance.

• Conflict resolution skills when working with customers.

• Politeness, sociability, patience, and a positive attitude.

• Willingness to learn technology (formal education in technology is not required).

Responsibilities:

• Engage with customers to efficiently resolve issues via:Chat

• Email

• Facebook group and Messenger

• Identify and resolve technical issues related to account setup.

• Escalate unresolved issues to relevant internal teams as needed.

• Write Knowledge Base articles and guides.

• Attend Zoom meetings with American and Ukrainian colleagues.

It’s a Plus If You:

• Are familiar with tools such as Salesforce, Jira, Screensteps, Xtuple, Stripe, Kibana.

• Have knowledge of or experience with the KCS methodology.

Important:
Onboarding may take up to 3 months due to the complexity of our systems. This role is perfect for someone who enjoys learning, problem-solving, and thinking critically, even if you’re just starting your career.

Videndum Mindset:

Our commitment is founded on a set of core values that form the Videndum Mindset:

• Exceptional Product Performance

• Customer Focus

• Leading a Fast Changing Market

• Global Capability

• Transparency, Integrity and Respect

• Environmental Consciousness

Health and Safety is at the forefront of everything we do at Videndum:

All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.

Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.

*Notice to recruitment agencies:

We appreciate your interest in assisting us in our search. Videndum engages outside agencies only under specific circumstances and we will approach you if we need your help. We ask that you do not contact management or hiring managers directly.